Returns & Refunds

To be eligible for a return, the item must be:

• Requested within 30 days of the delivery date shown by the carrier.
• Unused, undamaged, and in its original packaging with all accessories.
• Purchased directly from bryzza.store (not resellers or marketplaces).

• Items with visible signs of use, wear, or missing parts.
• Items returned more than 30 days after delivery.
• Gift cards and promotional freebies.

If your fan arrives damaged, defective, or not as described, email us within 7 days of delivery with photos of the product and packaging. We'll cover return shipping and send a free replacement or a full refund — your choice.

1. Email support@bryzza.store with the subject "Return request — order #[your number]".
2. Include your order number, the item(s) you'd like to return, and the reason. Attach photos if the item is damaged or defective.
3. We'll reply within 24 hours with a return authorization and the shipping address.
4. Ship the item back using a tracked service and share the tracking number.

• Return authorization: reply within 24 hours of your email.
• Inspection: within 3 business days of us receiving the package.
• Refund issued: to the original payment method within 5–10 business days after inspection. Depending on your bank, it may take a few extra days to appear on your statement.

For change-of-mind returns, the customer covers return shipping. For damaged, defective, or incorrect items, Bryzza pays the return shipping and provides a prepaid label.

We currently process exchanges as a refund + new order. Email us and we'll help you place the replacement order with any active discount applied.

You can cancel for a full refund any time before the order ships (usually within 24 hours of purchase). Once the carrier has picked it up, treat it as a return using the steps above.